FAQ
khela88 FAQ — VIP, Verification, Security and Deposit Questions
This page brings together detailed answers to the questions players ask most often at khela88, covering accounts, VIP rewards, document verification, account security and depositing money via bKash and other mobile banking services.
Table of Contents
VIP Program
khela88's VIP program has three levels. Find out more about khela88 VIP benefits and cashback below.
khela88's VIP program has three levels: Bronze, Silver and Gold.
Weekly cashback is available at every level. Bronze offers up to 0.3%, Silver up to 0.7% and Gold up to
1.0% weekly cashback. Higher levels also come with priority support and access to special offers.
At khela88, you can gradually move up through the levels based on regular playing and betting activity. The process
of going from Bronze to Silver and from Silver to Gold depends on the consistency of your play. There is no
specific published turnover threshold — staying regularly active is the key. For any questions, speak with us via live chat.
Cashback is calculated on the week's total net loss — that is, total losses minus total winnings. Example: if a
Silver member has a net loss of ৳20,000 in a week, they receive
৳20,000 × 0.7% = ৳140 cashback. That is the maximum amount for that level.
After each week ends, khela88 reviews that week's net loss and processes the cashback.
Cashback is added directly to your main balance, so you can use it to play any game or withdraw it.
The cashback amount depends only on the net loss — there are no additional conditions.
Yes. The Gold level has the highest cashback rate — up to 1.0% of weekly net losses.
Gold members also get priority access to special offers and account management. Where Bronze offers up to 0.3%
cashback, Gold gives nearly three and a half times more. Staying regularly active to reach this level is worth the effort.
To maintain a VIP level at khela88, you need to keep playing regularly. If you are inactive for a long time, your
level may be reviewed. It is therefore better to keep participating in slots, cricket betting or live casino
regularly. You can ask directly via live chat about specific time periods or review cycles.
Verification and Documents
khela88 follows a verification process to maintain a safe environment and keep your account secure. You can better understand the process by reading the Terms and Conditions.
Yes. khela88 uses SSL encryption to keep all information secure. No documents you submit are shared with third
parties — they are stored solely for account verification purposes. Full details are in the
privacy policy.
To ensure security for deposits and withdrawals, the name on your khela88 account must match the name registered
on your bKash / Nagad / Rocket /
Upay number. Otherwise, payment processing may be delayed or your withdrawal may be held.
It is therefore important to use your correct name when registering.
Verification is usually requested before your first withdrawal or when withdrawing a large amount. Documents may
also be requested at any time as part of a suspicious activity check or security review. Having your documents
ready in advance speeds up the process.
A National ID card (NID) is the most commonly used document for identity verification. A passport or
driving licence may also be accepted. For address verification, a utility bill or bank statement can be used.
All documents must be clear and legible.
Verification confirms that all accounts belong to real individuals. It helps prevent fraud, account theft and money
laundering. khela88 is only for users aged 21 and above, so age verification is essential. Once successfully
verified, future withdrawals are processed more smoothly.
Stay Safe
Staying safe online is the most important thing. khela88 uses SSL encryption, but you also need to take some precautions yourself. Find more advice on the Responsible Gaming page.
If you think someone has accessed your account without permission, change your password immediately and contact khela88's 24/7 live chat. The team will temporarily secure your account and review it. Do not delay — report it as quickly as possible, every minute counts.
No — khela88 will never ask for your OTP, bKash PIN, Nagad PIN, Rocket PIN, or Upay PIN. If anyone asks for this information and claims to be a khela88 representative, it is a scam. If you receive such a message, report it to live chat immediately.
Always check the browser's address bar — make sure the URL is the correct official site. Fake sites often use extra dashes, extra words, or different extensions. Check that HTTPS and the padlock icon are present. Before clicking any link received via social media or messenger, verify the URL carefully.
Yes. khela88 uses industry-standard SSL (Secure Socket Layer) encryption — your login details, payment information, and personal data are all transferred through encrypted channels. This means third parties cannot read this information. You can find full details of our security policy in the Privacy Policy.
Yes. Use a password of at least 8 characters containing uppercase letters, lowercase letters, numbers, and special symbols. Do not use the same password on any other site. Change your password regularly and never share it with anyone — not even khela88 support.
Deposit Money
You can easily deposit money to khela88 via bKash, Nagad, Rocket, and Upay. Log in to khela88 to go directly to the deposit page.
Log in to your account, go to the deposit page, and select bKash. Send the amount to the designated number and enter the transaction ID in the form. Your balance will update shortly. Please note — your bKash number must match the name registered on your account.
khela88 does not charge any deposit fee. However, bKash, Nagad, Rocket, or Upay may have their own transaction charges — that is the mobile banking provider's own policy. Before sending money, check the charge information in the mobile banking app to confirm the amount you are sending.
khela88 currently supports deposits via four mobile banking methods: bKash, Nagad, Rocket, and Upay. These are the most popular mobile payment services in Bangladesh. The same four methods can also be used for withdrawals.
First, refresh the page and wait 2–5 minutes. If the balance still has not updated, contact the 24/7 live chat with your transaction ID, the amount sent, and the time of the transaction. Providing accurate details will lead to a faster resolution. Keep a screenshot of the transaction — it will be useful.
The minimum deposit at khela88 across all payment methods is ৳100. With just ৳100 you can take part in slot games or cricket betting. This is a relatively low entry barrier among online betting platforms in Bangladesh.
Yes. When you make your first deposit at khela88, you receive a 200% welcome bonus, up to ৳20,000. For example: deposit ৳1,000 and get ৳2,000 in bonus — giving a total balance of ৳3,000. To withdraw this bonus, you must wager the bonus amount 15 times (i.e. ৳2,000 bonus → ৳30,000 wagering requirement).
Still have questions? Talk to us directly
If the answers above did not resolve your question, khela88's support team is available 24 hours a day, 7 days a week. Assistance is available in both Bengali and English.
24/7 Live Chat
Click the chat button in the bottom right corner of any page on the site. Ask your question directly in Bengali — you will get a quick response.