khela88 Terms and Conditions

1. General Terms and Conditions

khela88 is an online entertainment platform offering sports betting, casino games, and related services. These Terms apply across the entire khela88 platform, including the website, mobile application, and other digital channels.

These Terms have been prepared in accordance with the applicable laws and regulations of Bangladesh. khela88 reserves the right to update these Terms at any time. Changes will take effect from the date of publication.

On matters not addressed in this document, the decision of khela88 management shall be considered final.

2. Eligibility and Age Limit

To register at khela88 and use its services, you must meet the following conditions:

• You must be at least 21 (twenty-one) years of age. Participation on this platform by anyone under 21 is strictly prohibited.
• You must not be a resident of any country or region where online gaming is completely prohibited.
• Only one account per person is allowed. If multiple accounts are created, all of them will be cancelled.
• You must use this service of your own free will and in sound mental condition.
• The information you provide must be completely true and accurate.

khela88 may request identity documents or proof of age at any time for age verification purposes. Failure to provide the required documents may result in the account being temporarily or permanently suspended.

3. Account Registration

3.1 Registration Process

To create an account at khela88, you must complete the registration form with accurate and complete information. During registration, you will need to provide your mobile number, email address, and a strong password.

Once registration is complete, an OTP will be sent to your mobile. Verifying your number with this OTP is mandatory.

3.2 Account Security

The security of your account is entirely your own responsibility. Do not share your username and password with anyone. If you notice any unusual activity on your account, notify our support team immediately.

• Sharing account login details with any third party is strictly prohibited.
• It is recommended that you change your password regularly.
• khela88 will not be held responsible for any misuse of your account.

3.3 Identity Verification (KYC)

khela88 conducts an identity verification process when necessary to ensure safe and transparent transactions. This process may require a copy of your national ID card or passport. Withdrawals may be temporarily suspended until verification is complete.

4. Deposit and Withdrawal

Financial transactions at khela88 are governed by the following rules:

4.1 Deposit

The minimum deposit amount is ৳100 (one hundred taka). Deposits can be made via bKash, Nagad, Rocket, and Upay. Please ensure you provide correct details when depositing, as incorrect information may cause the transaction to be delayed or cancelled.

4.2 Withdrawal

The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawals can be made via bKash, Nagad, Rocket, and Upay. Withdrawals typically take between 15 minutes and 2 hours to complete. However, this may take longer if identity verification has not been completed.

Withdrawal requests must be made through the same payment method used for the deposit, unless otherwise instructed.

4.3 Transaction Verification

khela88 reserves the right to verify the source of any transaction. Unusual or suspicious transactions may require additional verification and may be temporarily suspended.

5. Bonus Terms and Conditions

New members at khela88 receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. The following conditions apply to receiving and using this bonus:

• The bonus amount must be wagered 15 times before a withdrawal can be made.
• For example: on a ৳1,000 deposit you will receive a ৳2,000 bonus, giving a balance of ৳3,000. Before withdrawing, you must wager ৳2,000 × 15 = ৳30,000.
• Bonus funds cannot be withdrawn directly.
• Each person may claim the welcome bonus only once per device or IP address.
• If multiple accounts are opened to claim bonuses, all bonuses and the associated accounts will be cancelled.
• khela88 reserves the right to modify, suspend, or cancel bonus offers at any time.

Specific games or betting categories may have separate bonus conditions, which will be detailed on the relevant promotion page.

6. Betting Rules

6.1 General Betting Rules

All betting activity at khela88 is conducted in accordance with the following principles:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If incorrect odds are displayed due to a technical error, khela88 reserves the right to cancel that bet.
• If an event is cancelled, the stake for the related bet will be refunded.
• Bets linked to match-fixing or dishonest activity will be cancelled and the account may be closed.

6.2 Sports Betting

In sports betting, odds may change according to market conditions. Both live and pre-match bets are available for cricket (T20, ICC tournaments, BPL, IPL), football, and other sports.

6.3 Casino Games

For live casino, slots, and other casino games, the rules of the respective game provider also apply. Game results are determined entirely by Random Number Generator (RNG) technology.

7. Responsible Gaming

khela88 places the highest priority on responsible gaming. We believe that entertainment should be enjoyed safely and within one's own limits. If you feel that gambling is having a negative impact on your life or your family's life, you are advised to follow our Responsible Gaming guidelines.

• You can set deposit limits on your own account.
• If needed, you can request a temporary self-exclusion or permanent account closure.
• Parents and guardians are requested to take the necessary steps to prevent minors from accessing the gaming platform.

Participation on this platform by anyone under 21 is strictly prohibited. If there is any doubt, we reserve the right to verify age at any time.

8. Account Suspension and Closure

In the following circumstances, khela88 may temporarily or permanently close an account without prior notice:

• Violation of any clause of these Terms.
• Registering with false or incomplete information.
• Operating multiple accounts.
• Involvement in bonus abuse or fraudulent activity.
• Using this platform for money laundering or any other illegal activity.
• Attempting to exploit technical errors or software bugs.

If there are legitimate funds in the account at the time of closure, a decision will be made after an investigation. In cases of fraud, all balances may be forfeited.

9. Privacy and Security

khela88 uses SSL encryption technology to protect your personal information. To learn more about how we collect, store, and use your information, please read our Privacy Policy.

• Your personal information is not sold to third parties.
• Your information will not be shared with any organisation except as required by legal obligation.
• We follow industry-standard security practices to protect your data.

10. Dispute Resolution

If you have a dispute regarding the outcome of a bet or a transaction, please first contact us via live chat or email support. Our team is available 24 hours a day, 7 days a week to assist in both Bengali and English.

Dispute claims must be submitted within 72 hours of the incident occurring. Please send your complaint along with the necessary evidence. A reasonable amount of time will be taken to review the complaint, and the decision will be considered final.

For answers to common questions, visit our FAQ section — there you will find answers to common questions about betting, bonuses, and payments.

11. Changes to Terms

khela88 reserves the right to change, add to, or remove any part of these Terms at any time. For significant changes, an effort will be made to notify users via email or through the platform.

If you continue using the service after a change, you will automatically be considered to have accepted the new terms. It is therefore advisable to review this page regularly.

To learn more about our platform and services, you can visit our About Us page.

12. Contact

If you have any questions or feedback regarding these Terms, please get in touch with us:

• Live Chat: 24/7 direct support (Bengali and English)
• Email: [email protected]

Our support team is available seven days a week, twenty-four hours a day.