khela88 Responsible Gaming Guidelines
Betting and casino games are for entertainment, not compulsion. Knowing your limits and maintaining healthy habits is what responsible gaming is all about.
Our Commitment
khela88 believes that gaming is truly enjoyable only when it stays within control. We have put in place a set of tools and support options so that every player's experience remains positive. Betting or casino games are never a solution to financial problems, and they should not be used as a way to recover lost money.
Opening an account at khela88 and taking part in any form of betting activity is only for individuals aged 21 or above. Our Terms and Conditions contain detailed guidance on age verification and account use. We may request proof of age at any time.
If you are concerned about your own gaming habits, or feel that someone close to you is affected, do not delay in seeking help. Reaching out through our 24/7 live chat and email support, or consulting family and a professional counsellor, is the most effective step you can take.
Self-Limit Setting Tools
These tools put control of your gaming habits directly in your own hands.
Deposit Limit
Set your own maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes a short time to come into effect, and increasing it requires a waiting period.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, the platform will notify you and, if needed, end the session.
Self-Exclusion
Close your account for a fixed period or permanently. Requests to return during this time are not accepted — this is the strongest level of protection available.
Bet Limit
Set a maximum amount for a single bet so that one loss does not cause a very large setback.
Cool-Off Period
Take a break for anywhere from 24 hours to several weeks. During this time your account remains active, but no bets can be placed.
Activity History
View your deposit, withdrawal, and betting history at any time. Understanding your own patterns makes it easier to make informed decisions.
Recognise the Warning Signs
If you notice any of the following in yourself or someone you know, consider seeking support.
- Repeatedly placing larger bets to try to win back lost money, which often leads to even greater losses.
- Spending beyond a set budget, or using money meant for essential needs on gaming.
- Hiding gaming activity from family and friends, or lying about it.
- Repeatedly trying to stop playing but failing to do so.
- Feeling restless, anxious, or irritable when not playing.
- Neglecting responsibilities at work, school, or home in favour of spending more time gaming.
- Feeling the need to place progressively larger bets to get the same level of enjoyment.
Self-Exclusion Request
Fill in this form for a temporary or long-term break. After submission, our support team will get in touch with you.
After this request is submitted, our support team will send a confirmation by email.
Where to Find Support
Acknowledging a problem is a sign of strength. Help is available through any of the following.
khela88 Live Chat
Our support team is available 24/7, seven days a week, in both Bengali and English. Contact us directly via live chat to discuss account limits or self-exclusion.
Email Support
If you prefer written communication, reach out by email with the details. Our email address is: [email protected] — the team will respond as quickly as possible.
Family and Loved Ones
Family and trusted friends are often the first to notice a change. If someone close to you has concerns about your gaming habits, have an open conversation with them — their support can make the path to recovery much easier.
Professional Counselling
Seek help from a mental health specialist or addiction counsellor. These services are available at local hospitals and mental health clinics.
Build Healthy Gaming Habits
Betting and casino games can be a form of entertainment, provided some basic rules are followed. The tips below will help you maintain healthy habits over the long term:
- Set a budget before you start playing and do not exceed it. Your budget is only what you can afford to lose.
- Never bet with borrowed money or money set aside for essential needs.
- Set a time limit before you play — setting an alarm is a good idea.
- Do not play while drinking or when you are very tired; impaired judgement leads to more mistakes.
- If you feel the urge to place another bet to "make up for" a loss, take a break.
- Do not take winning for granted — over the long run, the odds always favour the house.
- Make time for other hobbies and social activities alongside gaming.
Our Privacy Policy explains in detail how your account and transaction information is kept secure. If you have more general questions about responsible gaming, read our FAQ — you will find answers to many common questions there.