khela88's Privacy Policy

This Privacy Policy applies to the khela88 platform, operated at https://khela88vip.cam. It is a legal document that explains what information we collect about you when you use our website, create an account, or use any of our services, why we collect it, and how that information is used.

By registering an account or using the services at khela88, you are considered to have accepted the terms set out in this policy. This policy should be read together with our Terms and Conditions, as both documents together form a complete agreement framework.

We believe you should have full control over your personal information. We are therefore being transparent about exactly what is done with your data.

khela88 collects two types of information — what users provide directly, and what is collected automatically.

2.1 Information Provided Directly

• Full name and date of birth
• Mobile number and email address
• Residential address
• Government-issued ID details required for identity verification
• Payment account details (such as bKash, Nagad, or Rocket number — used only to process transactions)
• Any information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Visit time, session duration, and pages visited on the site
• Gameplay and betting activity logs
• Transaction history

khela88 collects information through several methods, each used for a specific operational purpose:

1. Registration Form: Information you provide when creating an account is saved directly.
2. Verification Process (KYC): Documents are collected to verify your identity and age.
3. Transaction Processing: Payment-related information is collected during deposits and withdrawals.
4. Cookies and Technical Tools: Technical information is collected automatically (see Section 6 for details).
5. Customer Support: Information collected through live chat or email contact.

Collected information is used only for the purposes described below. khela88 never uses your personal information for unnecessary purposes:

• Creating and managing accounts
• Verifying identity and age, and preventing fraud
• Processing deposits, withdrawals, and other financial transactions
• Processing bonuses and promotional offers
• Providing 24/7 customer support
• Maintaining system security and platform stability
• Improving your experience based on your preferences
• Keeping you informed about relevant services (only with your consent)

We do not sell your personal information to any third party or send it directly to advertisers.

In limited circumstances, khela88 may share your information with third parties. These situations are listed below:

5.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, and technical support. These partners receive only the information necessary for their specific task and are legally required to maintain the same standard of privacy protection.

5.2 Legal Obligations

Information may be provided on the basis of a court order or a lawful request from a law enforcement agency. In such cases, only the minimum necessary information is supplied.

5.3 Asset Transfers

In the event of a business merger or acquisition, user information may be transferred to the relevant party. Should this occur, we will notify you in advance and you will be given the opportunity to act according to your preference.

Cookies are used on the khela88 website to ensure it functions correctly and to improve the user experience.

6.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions, manage security tokens, and support core functionality.
• Functional Cookies: Used to remember your language preference, theme, or other settings.
• Analytical Cookies: Collect anonymous statistics to help us understand which parts of the site are used most.

6.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause some features of the site to stop working correctly.

khela88 uses industry-standard technologies to ensure the security of your information:

7.1 Encryption

All data is encrypted using SSL (Secure Sockets Layer) technology. This keeps any information sent between your browser and our servers secure.

7.2 Retention Period

Information is retained for as long as your account is active and as long as required by legal obligations. Even after an account is closed, certain information may be kept for a defined period for legal reasons.

7.3 Access Controls

Only authorised staff can access your information, and each of them is required to follow strict confidentiality agreements. Regular security audits are carried out to identify and address system vulnerabilities.

7.4 Response to Data Breaches

In the event of a security breach, we take prompt action and affected users are notified as quickly as possible.

Every user registered at khela88 has the following rights regarding their own information:

1. Right of Access: The right to know what information we hold about you and to receive a copy of it.
2. Right to Rectification: The right to request correction of inaccurate or incomplete information.
3. Right to Erasure: The right to request deletion of your information in certain circumstances.
4. Right to Restrict Processing: The right to request that your information be used in a limited way for specific purposes.
5. Right to Data Portability: The right to receive your information in a structured format.
6. Right to Object: The right to object to your information being used for direct marketing.

To exercise these rights, contact our support team. Our team is available 24/7 via live chat and email in both Bengali and English.

All services at khela88 are intended only for persons aged 21 or over. We do not knowingly collect any personal information from persons under the age of 21.

Age is verified at the time of account registration. If a minor has created an account using false information, that account will be cancelled and all associated data will be deleted.

For more details on responsible gaming and the protection of minors, please read our Responsible Gaming Guide.

khela88 may update this Privacy Policy from time to time due to technical changes, business requirements, or legal reasons.

If any significant changes are made, we will:

• Display a clear notice on the website
• Notify you via your registered email or mobile number
• State the date on which the new policy takes effect

If you continue using the site after changes are published, it will be assumed that you have accepted the revised policy. If you have any questions about any changes, please contact us.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of any page on the website
• Support Hours: 24 hours a day, 7 days a week — in both Bengali and English

To learn more about us and understand our operations and values, visit the About Us page.